Refund policy

RETURNS AND EXCHANGES

We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines. International customers please see “What is your international return policy?” for more information.

You can create your return through our returns portal here.

You will have the option to print out your return label through our returns portal. Please keep in mind, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.

We only accept return/exchange items according to the following guidelines:

All returns must be postmarked within 30 days of delivery
Clothing tags must still be intact*
Clothing must be returned in original product bags
Cannot be worn, washed, or put through the dryer
Cannot have deodorant marks
Cannot have stains of any kind (makeup/self-tanner, etc.)
Cannot have human or animal hair
Cannot have snagging/pilling
Cannot have abnormal smell (perfume, body odor, etc)
Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
Items with excessive wrinkling are subject to denial
If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
If you are returning your entire order, please note that the original shipping costs will not be refunded
Exchanges requests can only be made for the same item and color but in different/same sizes
If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)
If you are outside of the United States, including Canada, we can only accept returns
All undergarment sales are final for hygiene reasons. No exceptions.

*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

EU Model Withdrawal Form

EU consumers may use the following model withdrawal form to notify NVGTN that they wish to exercise their statutory right of withdrawal. Use of this form is optional.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To:

NVGTN, LLC
1990 Corporate Center Drive
Trinity, Florida 34655
United States
Email: contact@nvgtn.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order number:

Ordered on/received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date:

EU Model Withdrawal Form

EU consumers may use the following model withdrawal form to notify NVGTN that they wish to exercise their statutory right of withdrawal. Use of this form is optional.

Complete and return this form only if you wish to withdraw from the contract.