FREE US SHIPPING OVER $75 USD
FREE US EXCHANGES

Terms of Service

OVERVIEW

*Shortcut: SECTION 20 for Returns/Exchanges

This website is operated by NVGTN. Throughout the site, the terms “we”, “us” and “our” refer to NVGTN. NVGTN offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall NVGTN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless NVGTN and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - RETURNS AND EXCHANGES

DOMESTIC:

We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines. International customers please see below for more information.

You can create your return/exchange through our returns center here.

  • For returns, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.
  • For exchanges, the cost of the return label is covered, as well as shipping costs on the new item, as we offer completely free exchanges!
  • An item can be exchanged for any item available on our website.
  • Please keep in mind that if you have more than one order to return or exchange, you’ll need to input your email into our Returns Center, and create a return/exchange for each order. You can then include all of your orders in one package as long as each order was selected through the Returns Center. Do not include orders not processed through our Returns Center in your package as they will NOT be processed. Please use the shipping label provided by our Returns Center for proper tracking to take place.
  • If the item(s) requested on your exchange order is out of stock by the time USPS scans your return package, we will automatically refund your order once we inspect your return package.
  • If the inventory is not available for an exchange request, we cannot send the original item back to the customer. No exceptions.

We only accept return/exchange items according to the following guidelines:

  • All returns must be postmarked within 45 days of your order being shipped
  • Clothing tags must still be intact*
  • Clothing must be returned in original product bags
  • Cannot be worn, washed, or put through the dryer
  • Cannot have deodorant marks
  • Cannot have stains of any kind (makeup/self-tanner, etc.)
  • Cannot have human or animal hair
  • Cannot have snagging/pilling
  • Cannot have abnormal smell (perfume, body odor, etc)
  • Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
  • Items with excessive wrinkling are subject to denial
  • If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
  • If you are returning your entire order, please note that the original shipping costs will not be refunded
  • If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)
  • If you are outside of the United States, including Canada, we can only accept returns
  • All undergarment sales are final for hygiene reasons. No exceptions.

*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

Please reference our Return/Exchange FAQ page for more information regarding refunds, processing time, and other general questions.

INTERNATIONAL:

We allow international returns as long as they fall under our return guidelines.

You can create your return through our returns center here. 

For returns, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.

International duties/taxes will not be eligible for a refund.

We currently do not offer exchanges for international customers.

We only accept return items according to the following guidelines:

  • All returns must be postmarked within 45 days of your order being shipped
  • Clothing tags must still be intact*
  • Clothing must be returned in original product bags
  • Cannot be worn, washed, or put through the dryer
  • Cannot have deodorant marks
  • Cannot have stains of any kind (makeup/self-tanner, etc.)
  • Cannot have human or animal hair
  • Cannot have snagging/pilling
  • Cannot have abnormal smell (perfume, body odor, etc)
  • Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
  • Items with excessive wrinkling are subject to denial
  • If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
  • If you are returning your entire order, please note that the original shipping costs will not be refunded
  • If you are outside of the United States, including Canada, we can only accept returns
  • All undergarment sales are final for hygiene reasons. No exceptions.

*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

Please reference our Return/Exchange FAQ page for more information regarding refunds, processing time, and other general questions.


SECTION 21 - SHIPPING AND HANDLING

The shipping time shown at checkout, is automatically calculated by USPS or DHL. If they say it's 2 day shipping, they mean that is the minimum amount of days it can arrive to you. If you live within a couple hours away from our shipping centers, then that is an accurate time, otherwise further locations require longer shipping times.

Shipping time starts when the order is dropped off at the USPS/DHL location, not when it's placed. We usually fulfill orders within 2-3 business days of them being placed. During our launches, we receive thousands of orders an hour, so our team will work as fast as possible to get your order out right away. If you place your order during a launch day, please expect a longer shipping time.

Shipping cost is automatically calculated at checkout based on weight. If you are shipping overseas, your country's customs department may contact you about a tax required for your package. Unfortunately, we are not responsible for your country's imposed tax and additional fees. We have no control over that tax/fee, as it is country specific. We highly recommend checking with your country's import laws before ordering.

Unfortunately, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address provided is correct or incorrectly entered at the time of purchase.


SECTION 22 - PRODUCT MATERIAL AND SIZING

With every production of our items, we do our best to maintain the exact same quality, material, and sizing. As with any clothing manufacturer, there will always be subtle differences that we can't control in the manufacturing process, especially when we're constantly scaling into more and more large production quantities. We have quality assurance processes in place to prevent any defects, differences, and characteristics. We have a general tolerance of 5% with certain items, more specifically our seamless material items. We ask that if you think you received a defective item, to contact our customer service for further assistance. Our seamless leggings are not guaranteed to be "squat-proof" as there are too many variables that come into play during this analysis. Depending on which color seamless legging you choose, and how it's sized and adjusted, our leggings may or may not be "squat-proof". Generally speaking, if your leggings aren't "squat-proof" we recommend exchanging them for a darker color as the dye plays a large role. If you need assistance on sizing or legging adjustments, please contact our customer service team.


SECTION 23 - REFUSAL OF ORDER

We reserve the right to withdraw any product from the Website or Mobile App at any time and/or remove or edit any materials or content on the Website or Mobile App. While we will make reasonable efforts to process all orders, there may be exceptional circumstances that may require us to refuse to process an order after we have sent you an Order Confirmation; and we reserve the right to refuse to process an order at any time, at our sole discretion.


SECTION 24 - AFFILIATE SUPPORT CODES

NVGTN has a group of affiliates that each have a support code to promote. Support codes can be used at checkout and will be tagged on the order that's placed. Currently, support codes are solely to support an affiliate, and are not discount codes. Only one support code can be used per order, meaning two affiliates can't get credit for that order. The affiliate of each support code earns a percentage commission at the end of each month depending on how many codes were used at checkout. If you'd like to support one of our affiliates, please check out company Instagram @nvgtn to browse all of our current affiliates.

SECTION 25 - SMS


Messaging Terms & Conditions

NVGTN | 1990 Corporate Center Drive, Trinity Florida 34655, United States

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from NVGTN for NVGTN. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with NVGTN. NVGTN reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. NVGTN also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from NVGTN again, just sign up as you did the first time and NVGTN will start sending messages to you again.

Info

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at contact@nvgtn.com.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at contact@nvgtn.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our [Privacy Policy].

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes

 

SECTION 26 - TAGS AND PACKAGING SAFETY

We are committed to delivering quality products while prioritizing the safety of our customers. Please read the following guidelines carefully before using our products and disposing of packaging materials.

Packaging Information: NVGTN products are shipped in secure packaging designed for protection. Each product is additionally enclosed in individual bags to ensure its safety. While our packaging materials are designed with durability in mind, we recommend handling them with care.

General Safety: Customers are advised to use all NVGTN products responsibly and in accordance with their intended purpose. Please exercise caution when opening shipping and product bags to avoid damage to the contents or potential injury.

Disclaimer of Liability: NVGTN shall not be held liable for any injuries or damages resulting from the proper or improper use, misuse, or handling of our products and packaging. This includes, but is not limited to, injuries related to opening packaging or dealing with attachments such as strings, safety pins, or similar elements on our garments.

Product Use and Packaging Disposal: Customers assume full responsibility for the safe use of NVGTN products and the proper disposal of packaging materials. It is essential to use products and dispose of packaging in a manner that aligns with their design and intended use.

Removal of Attachments: We recommend that customers exercise caution when removing any tags, safety pins, or other attachments from NVGTN products. To avoid injury, please carefully cut plastic tag fasteners or gently unpin safety pins.

Children's Safety: Special caution should be exercised when using or disposing of NVGTN products and packaging, especially around children. Packaging materials, small parts, strings, and other attachments can pose a choking hazard or lead to other injuries.

Reporting Safety Concerns: We encourage customers to promptly report any safety concerns or incidents related to NVGTN products or packaging to contact@nvgtn.com. We are committed to addressing such concerns thoroughly and swiftly.

By using NVGTN products, you acknowledge that you have read and agreed to these safety guidelines.

Please note that these guidelines may be subject to change, so we recommend reviewing them periodically for updates.

If you have any questions or require further assistance, please don't hesitate to contact us at contact@nvgtn.com.

 

SECTION 27 - THIRD PARTY SHIPPING RECEIVERS

NVGTN ships products to a wide range of destinations, accommodating various customer preferences. However, it is essential for our customers to understand our policy regarding shipments to third-party shipping receivers, including but not limited to freight forwarders, shipping, and parcel forwarding services.

We are committed to ensuring that your order is delivered to the shipping address provided at the time of purchase. Once an order has been successfully delivered to the specified third-party shipping receiver, NVGTN’s responsibility for the shipment ends. This includes, but is not limited to, the following situations:
- Loss or damage incurred after the initial delivery to the third-party receiver.
- Additional handling, repackaging, or forwarding performed by the third-party receiver.

Customers are advised to thoroughly verify the reputation and service quality of any third-party shipping receiver before use. We recommend purchasing additional insurance through the third-party receiver to protect against potential loss or damage after the initial delivery. We also recommend to ensure clear and direct communication with the third-party receiver regarding the handling and forwarding of your packages to avoid potential issues. By placing an order with NVGTN and choosing to have the merchandise sent to a third-party shipping receiver, the customer acknowledges and agrees to this policy. NVGTN strives to provide the best possible service and product quality directly to our customers. However, the assurance of service quality beyond our initial delivery commitment cannot be guaranteed when third-party receivers are involved. Customers are encouraged to contact NVGTN’s customer service with any questions or concerns regarding this policy or for assistance in general.

SECTION 28 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@nvgtn.com.